HNB Offers “Everyday” Banking

R. J. Thambirajah

Hatton National Bank PLC (HNB), the premier private sector commercial bank in Sri Lanka expanded its banking hours with “Holiday Banking” and “Banking with extended hours”, with a view to further strengthen its operations in selected areas of Colombo such as Wellawatte, Kotahena & Pettah.
HNB offers extended banking Hours at the aforementioned locations and holiday banking at 12 of their branches in Colombo (Aluthkade; Cinnamon Gardens; Dematagoda; Grandpass; Greenpath; Jampettah St.; Kotahena; Maligawatte; Mutwal; Main St. and Sea Street branches in Pettah and Wellawatte) which will be an enhanced convenience, to its retail banking clientele.
These extended banking hours complement the bank’s already existing holiday banking services which are also offered at 54 outstation locations in the provinces and which include Wattala, Maharagama, Nugegoda (Wijerama Ext.), Kotte, Piliyandala, Panadura, Mt.Lavinia, Chilaw, Gampaha, Ja-Ela, Kiribathgoda, Negombo Ext., Nittambuwa, Dankotuwa, Anuradhapura, Dambulla, Kurunegala, Polonnaruwa, Kandy City Centre, Matale, Nuwara Eliya (Main Branch), Hatton, Galle, Matara, Beruwala, Mathugama, Ratnapura, Bandarawela, Trincomalee, Batticaloa, Kattankudy, Kalmunai, Akkaraipaththu, Eravur, Kalawanchikudy, Kinniya, Nintavur, Valachenai, Thirukkovil, Jaffna, Mannar, Vavuniya, Chunnakam, Nelliady, Point Pedro, Chavakachcheri, Thirunelvely, Kilinochchi (South), Mullaitivu, Kodigamam, Atchchuvely, Manipay and Chankanai.
In an interview, HNB’s SME, Metro & Colombo Region Branches Asst. General Manager R. J. Thambirajah said, “ Wellawatte, Pettah & Kotahena Customer Centres will be open on weekdays and will include extended banking hours. Furthermore, a majority of Colombo’s customer centres will be open half-a- day on Saturdays and Public & Bank Holidays. The facilities offered to customers at these customer centres is inclusive of all personal banking transactions such as deposits & withdrawals, opening of accounts including deposit accounts, issue of pay orders & local drafts, inward remittances such as “Moneygram”,  issue & encashment of travellers’ cheques, etc. he said.  Pawning services will also be available at selected customer centres.
HNB plans to expand this service to at least one major town in each district based on the needs of the clients and the market.
HNB has chosen its HNB Wellawatte Customer Centre as a location for a unique holiday banking Centre. HNB Wellawatte Customer Centre will stay open for extended banking hours on weekdays and will be open for half-a-day on Saturdays & Sundays. Thambirajah said that this arrangement was introduced to enhance convenience to HNB’s retail customers.
He elaborated that there was demand for convenience and higher transaction limits during extended hours, which primarily encouraged HNB to venture in to holiday/extended banking. “This will substantially enhance our presence in Colombo and raise the bar in terms of convenience and enhanced customer service,” he said.
Wellawatte’s Holiday/Extended Banking Centre is modelled on a facility similar to the set up at the HNB Kandy City Centre Complex which is the only other Bank Counter in the island to offer limitless extended banking hours on a 360 day basis. These customer centres would be linked to HNB’s 240 branches and its 400 strong ATM network in Sri Lanka offering customers the benefits of seamless IT integration that is one of the Bank’s key strengths.  The customer centres are based on their proprietary design, offering the ultimate in banking standards, extended banking hours and simplicity in banking.

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